Privacy Policy
Last Updated: January 2026
Bracken Lodge Grampians ("we," "us," "our," or "Company") operates the website brackenlodgegrampians.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
1. Information We Collect
We collect information in the following ways:
- Personal Information: When you contact us, subscribe to our newsletter, or interact with our site, we may collect your name, email address, phone number, and other contact details you voluntarily provide.
- Technical Information: We automatically collect your IP address, browser type, operating system, pages visited, time spent on pages, and referral sources.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity and preferences.
- Usage Data: Information about how you interact with our website, including clicks, searches, and content preferences.
2. How We Use Information
We use the information we collect for the following purposes:
- To analyze site performance and user behavior through analytics platforms;
- To track affiliate commissions and partnerships with online casino operators;
- To improve our website content, functionality, and user experience;
- To send promotional content, newsletters, and updates (with your consent);
- To respond to your inquiries and provide customer support;
- To comply with legal obligations and prevent fraudulent activity.
3. Cookie Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for basic site functionality and security.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Affiliate Tracking Cookies: Used to track referrals to our casino and gambling partners for commission purposes.
- Marketing Cookies: Allow us to deliver personalized content and advertising.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may impair site functionality. For detailed information on managing cookies, visit www.allaboutcookies.org.
4. Third-Party Links
Our website contains links to online casinos, poker machine providers, and other gambling affiliate partners. We are not responsible for the privacy practices of these third-party websites. We strongly encourage you to review the privacy policies of any linked sites before providing personal information or engaging in transactions. Your use of third-party sites is at your own risk and subject to their terms and conditions.
5. Your Rights
Under Australian Privacy Law (Privacy Act 1988), you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information (subject to legal obligations);
- Opt-out of marketing communications at any time;
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.
If you are located in the European Union or United Kingdom, additional rights under GDPR may apply. If you are in the United States, CCPA rights may be available depending on your state of residence.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:
- Contact information: Until you request deletion or opt-out;
- Analytics data: Up to 26 months (standard retention period);
- Affiliate tracking data: As required for commission settlement and accounting purposes;
- Cookie data: In accordance with individual cookie expiration settings.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
This Privacy Policy is subject to change without notice. We encourage you to review it periodically for updates. Continued use of our website following changes constitutes your acceptance of the revised Privacy Policy.